The data, case studies, and personal anecdotes to this effect abound. Review these agreements over time and eliminate what doesn’t work. We are always striving to make a difference, and invite you to learn more and lend your support. But 20th-century, capital “H” Hierarchy (a sort of hardware) and the managerial processes that run on it (a sort of software) do not handle transformation well. Please see www.pwc.com/structure for further details. Which are realistic for us? At the end of … As shoppers show how quickly they can adapt to external shocks, retailers will need to radically reconfigure their business models. These five strategies will give organizations a system for staying balanced and focused as things change.